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Confidentiality Policy


We hereby inform you that the company INDIGO MOBILITÉS, a simplified joint-stock company with capital of 20,000 euros, headquartered at 4 Place de la Pyramide, Immeuble Ile-de-France, Bâtiment A, 92800 Puteaux/La Défense, registered with the Registry of Trade and Company of Nanterre under number 832 988 505 (hereafter referred to as the “Company”), collects information using Cookies and similar whenever you (hereafter referred to as “you” or the “User”) use the INDIGO® weel (hereafter referred to as the “Site”) available at the address www.indigoweel.com.

The Confidentiality Policy was updated on 15 January 2018.

The Company may modify the Confidentiality Policy at any time, and Users should make sure to consult it regularly in order to be aware of these updates.

1. Using information communicated by the User

The Company may collect information whenever the User corresponds with INDIGO® weel Customer Service by email or telephone.

The Company may also collect information whenever the User signs up for information services on the INDIGO® weel service (namely when signing up for e-newsletters).

Furthermore, the Company automatically collects information about Users of the Site by using Cookies and other analogous technologies in order to help recognise the User and therefore to propose an improved and personalised customer experience.

2. Cookies

A Cookie is a small text file containing information that is downloaded onto Users’ computer or mobile device whenever they consult a website or mobile application; they are used to recognise the Users’ computer whenever it accesses a website or application it has already used. Cookies are often used in order for sites to work or to improve their operation as well as provide information to the owners of the sites.

The Company uses Cookies to improve the Users’ online experience and to better understand how the Site is used. Cookies also help to better target the advertising that appears online depending on your interests.

There are two main categories of cookies:

2.1  Original Cookies are installed directly by the Company onto the Users’ computer or mobile device. They are used only by the Company to recognise the Users’ computer or mobile device whenever you use the Site again.

2.2 Third-party Cookies are installed by service providers on our Site in order to recognise the Users’ computer or mobile device whenever you consult other sites. Third-party Cookies are mainly used for the purposes of analysis and for advertising.

Cookies may be kept on Users’ computers or mobile device for variable durations. Certain Cookies are “Session Cookies,” which means that they are only present as long as the user’s browser is open. These are automatically deleted once Users close their browser. Certain Cookies are “Permanent Cookies,” which means that they are kept once Users close their browser. These Cookies allow the Company to recognise Users’ computer or mobile device whenever they open their browser to access the internet.

3. Cookies used by the Company

The Site installs only the type of Cookie indicated below onto Users’ computer or mobile device:

3.1 Required Cookies: These Cookies are essential to provide the Services available on the Site and to use some of its features, especially in order to access certain secured zones (Personal Account). Without these Cookies, the tools required to meet the demand of the service (creating and accessing the Customer Account, recording bank details) cannot be provided.

3.2 Operational Cookies: These Cookies have different purposes relating to the presentation, performance and operation of the Site. Their general purpose is still to improve the User experience and enjoyment of the Site.

3.3 Analysis Cookies: Information gathered is aggregated and does not identify different visitors. For example, this information includes the number of visitors to the Site, the sites that forwarded them to the Site, and the pages they viewed on the Site. The Company uses this information to ensure that the Site functions correctly and to monitor the level of activity on the Site.

3.4 Content-sharing and social network Cookies: These Cookies allow Users to share pages and their content through third-party social networks and other platforms. Companies using these Cookies may also use your information for purposes of targeted advertising on other platforms.

4. Controlling or deleting Cookies

Users may choose to accept Cookies or not; however, refusing cookies does not allow Users to enjoy all of the Sites features.

Users may define their Cookie preferences using the Cookies acceptance tool available on the Site or by modifying the settings of your browser so that Cookies from the Site cannot be placed onto your computer or mobile device. To do so, Users must follow the instructions of their browser (usually available in the Help, Tools or Edit menus of the browser).

You can find more information about Cookies on the website of CNIL. Or here – ICO

5. IP address

The Company may collect information about your computer or mobile application, including your IP address, your operating system, your connection time and the type of browser used by the User. This information helps the Company to better understand how Users use the Site. The Company may render anonymous and share this information with advertisers and other entities.

6. Storing and using personal data

In compliance with legal obligations, the Company commits to storing personal information communicated by the User under reinforced security conditions and for durations limited in time. The storage time of this information is proportionate to the purposes for which we communicate them to you and also to meet the legal requirements in order to pursue illegal activity. This confidential information is only accessible to staff of the Company, which perfectly respects this confidentiality.

The Company does not rent, sell or share Users’ personal information with other, non-affiliated persons or companies, except under the following circumstances:

6.1 to third-party service-providers on behalf of the Company, such as for online or other payments, processing transactions by credit card and for fraud-prevention

6.2 the Company may disclose your personal information to any law-enforcement body, tribunal, regulator, governmental authority or other third parties if necessary in order to comply with a legal or regulatory obligation.

7. Modifying, deleting and consulting User personal data

In compliance with Law 78-17 of 6 January 1978 pertaining to information, files and freedoms, Users have the right to access, rectify, modify, oppose and delete personal data about them. If Users wish to exercise this right, they need to request it by attaching a valid proof of identity:

  • in writing to the following address: INDIGO MOBILITÉS – Service Clients – Immeuble Ile de France, Bâtiment A, 4 place de la Pyramide – TSA 43214 – 92919 LA DEFENSE Cedex; or
  • by email to the address : indigoweel@group-indigo.com

8. Updating the Confidentiality Policy

The Company may update this Confidentiality policy at any time. The modifications will then be published on the Site. If the User does not agree to these modifications, they must cease any use of the Site.

9. Contact

For any question or comment about the Confidentiality policy, or for any other matter:

Email : indigoweel@group-indigo.com
Telephone : +33 1 49 03 15 00

INDIGO® weel :
4 place de la Pyramide,
Immeuble Ile de France
Bâtiment A

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